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Automotive Business Development Representative - Troy, Michigan, United States

  • Automotive, Call Center Representative, Sales Clerk, Sales Consultant, Sales Coordinator
  • Troy, Michigan, United States
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job description

AUTOMOTIVE BUSINESS DEVELOPMENT REPRESENTATIVE/ CALL CENTER REPRESENTATIVE     

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION:

We are seeking honest and dynamic Internet Sales and Service/Business Development Representatives to manage customer leads for vehicles and drive customers to our world-class brand locations throughout Michigan. You will be trained in our lead management/sales and service approach to create a wonderful experience for our customers as you help them get connected with our sales and service team to provide them with excellent customer service.

You will be responsible for receiving and responding to web based electronic inquiries (leads), working with our existing customer data base, incoming sales and service phone calls that result from prospects and customers visiting the dealership website, associated web sites and other lead sources. The Internet Sales & Service/Business Development Representative will be evaluated based on performance standards that measure how many leads were converted to showroom visits and how many of those showroom visits resulted in a sale or service completion. You will utilize and/or learn both traditional and Internet-specific automotive sales and service processes.

As a Business Development Representative with LaFontaine, you can expect an hourly pay rate plus commission-based compensation, as well as training and a benefits package. Our comprehensive training program teaches you all about our business and our Business Development Center. We also support your career goals with long-term career options in sales, service and management; because we know our success comes from your success.

THE PERKS:

  • VERY Competitive Compensation
  • Employee Referral Program
  • Employee Discounts on Sales and Service
  • Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
  • Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
  • 401(k) and Employer Match
  • Holiday Savings Program with Employer Match
  • Paid Time Off
  • Holiday Pay

Skills & Qualifications:

  • Must be able to build rapport with customers.
  • Must work well in a team atmosphere.
  • Excellent verbal, written and communication skills.
  • High degree of integrity and professionalism.
  • Strong work ethic demonstrated enthusiasm and an entrepreneurial spirit.
  • Ability to organize, prioritize and multi-task efficiently.
  • Ability to manage time effectively, work independently and be self-motivated.​

 Education and Experience:

  • High school diploma or GED certificate preferred.
  • One to three years related experience and/or training.
  • Or equivalent combination of education and experience.
  • Two years of experience in customer service (No Automotive Necessary)
  • Proficiency with MS Office applications including Word, Excel, and Internet Explorer.

Essential Duties & Responsibilities:

  • You will be responsible for receiving and responding to web based electronic inquiries (leads), working with our existing customer data base, incoming sales phone calls that result from prospects and customers visiting the dealership website, associated web sites and other lead sources. 

The Internet Sales/Business Development Representative will be evaluated based on performance standards that measure how many leads were converted to showroom visits and how many of those showroom visits resulted in a sale. You will utilize and/or learn both traditional and Internet-specific automotive sales processes.

As a Business Development Representative with LaFontaine, you can expect an hourly pay rate plus commission-based compensation, as well as training and a benefits package. Our comprehensive training program teaches you all about our business and our Business Development Center. We also support your career goals with long-term career options in sales and management; because we know our success comes from your success.

  • Execute customer communications via email, telephone, and text, in line with standards and processes.
  • Set dealership appointments, achieve lead-to-Dealership conversion and sell products based on department standards.
  • Enter all prospect communications, notes, records, and customer appointment data into the CRM.
  • Maintain tracking boards showing Internet sales updated each day of the month.
  • Prepare reports showing appointments scheduled, customer appointments kept, and customer sales based on leads received.
  • Attend regular sales meetings for both the dealership and the eSales department.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must be able to access and navigate each department at the organization’s facilities.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities.  The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. 

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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Automotive Service Porter - Troy, Michigan, United States

  • Automotive, Driver, Porter, Service Coordinator, Service
  • Troy, Michigan, United States
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job description

AUTOMOTIVE SERVICE PORTER

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION: The Service Porter is responsible for maintaining a clean and well-organized service vehicle area.

THE PERKS:

  • Competitive Compensation
  • Employee Referral Program
  • Employee Discounts on Sales and Service
  • Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
  • Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
  • 401(k) and Employer Match
  • Holiday Savings Program with Employer Match
  • Paid Time Off
  • Holiday Pay

Skills & Qualifications:

  • Current, Valid, Driver’s license; satisfactory Motor Vehicle Report (MVR) Required.
  • Ability to complete tasks on your own as well as with a team.
  • Good work ethic, organized, and positive attitude are a must.

Education and Experience:

  • No retail experience is necessary.
  • High school diploma or the equivalent is nice to have, but not necessary.

Essential Duties & Responsibilities:

  • Keep the service vehicle lot neat and orderly, moving cars as directed by management and in accordance with facility display standards.
  • Cleaning the service department drive, write up area and shop.
  • Keep service vehicles clean as directed by management.
  • Clean interior and exterior of vehicles, including the trunks and glove compartments.
  • Wash service customer vehicles using cleaning solution, water, cloths, and brushes.
  • Clean engine to remove grease and other materials.
  • Apply special purpose cleaners to remove foreign materials which normal cleaning procedures do not remove, following recommendations of the product’s manufacturer.
  • Assist technicians with keeping the service department clean and organized.
  • Assist with property maintenance and appearance.
  • Greet customers immediately in a courteous and friendly manner.
  • Complete all training as directed by supervisor.
  • Police grounds of the dealership.
  • Wear company approved uniform.
  • Parking vehicles from service.
  • Empty trash.
  • Drive shuttle.
  • Complete OSHA right-to-know training.
  • Follow policies and procedures as set forth in the Employee Handbook.
  • Any other duties as assigned.

Physical Requirements:

  • The noise level in the work environment is usually loud.
  • Frequently required to bend, stoop, crouch, reach, and handle tools.
  • Requires the ability to lift 40 pounds of material.
  • Frequently works near moving mechanical parts.
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle repair facility.
  • Frequently, exposed to exhaust fumes or other airborne particles.

THE COMPANY:
Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities.  The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. 

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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Automotive Experienced Sales Consultant - Troy, Michigan, United States

  • Automotive, Sales Associate, Sales Clerk, Sales Consultant, Sales
  • Troy, Michigan, United States
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job description

AUTOMOTIVE EXPERIENCED SALES CONSULTANT

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION: Sales Representatives are responsible for selling automobiles by understanding and demonstrating characteristics, capabilities, and features; developing and qualifying buyers and closing sales.

THE PERKS:

  • Competitive Compensation
  • Employee Referral Program
  • Employee Discounts on Sales and Service
  • Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
  • Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
  • 401(k) and Employer Match
  • Holiday Savings Program with Employer Match
  • Paid Time Off
  • Holiday Pay

Skills & Qualifications:

  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals. 
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

Education and Experience:

  • High School Diploma or GED
  • A valid driver’s license and satisfactory Motor Vehicle Report (MVR) are required.
  • Sales Experience Required.

Essential Duties & Responsibilities:

  • Greets customer on sales floor and determines make, type, and quality of vehicle desired.
  • Explains features and demonstrates operation of vehicle in showroom or on road.
  • Suggests optional equipment for customers to purchase.
  • Research availability of models and optional equipment.
  • Consults with Sales Manager when necessary; never allowing a customer to leave without first consulting with a sales Manager.
  • Works with the Sales Manager to compute and quote sales price, including tax, trade-in allowance, license fee, and discount, and requirements for financing payment of vehicle on credit.
  • Prepares all related paperwork and applications (e.g., sales slip, credit application, etc.).
  • Delivers new vehicle to customer. This process ensures that the customer understands the vehicle's operating features, warranty, and paperwork, and it lays the foundation for customer loyalty.
  • Maintains a prospect development system.
  • Remains knowledgeable of new products, features, accessories, etc.
  • Attends sales meetings and training sessions (at various locations) as scheduled.
  • Adheres to Company policies and procedures.
  • Meets, or exceeds, written forecast and projected sales numbers.

Physical Requirements:

  • While performing the duties of this job, the employee is frequently exposed to outside weather conditions.
  • Regularly required to stand, talk, and hear.
  • Frequently is required to walk and sit.
  • Is potentially exposed to exhaust fumes or other airborne particles.
  • Occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities.  The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. 

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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Automotive Luxury Experience Advisor - Troy, Michigan, United States

  • Automotive Service Advisor, Automotive, Service Coordinator, Service Writer, Service
  • Troy, Michigan, United States
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job description

AUTOMOTIVE LUXURY EXPERIENCE ADVISOR

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION: We’re seeking a Luxury Experience Advisor a polished professional who thrives on creating connections, curating experiences, and delivering exceptional service that reflects the prestige of our luxury brands.As our Luxury Experience Advisor, you’ll be the embodiment of LaFontaine’s promise to deliver The Family Deal with a touch of sophistication. You’ll guide clients through an elevated car-buying experience one that’s seamless, personal, and unforgettable.

THE PERKS:

  • Competitive Compensation
  • Employee Referral Program
  • Employee Discounts on Sales and Service
  • Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
  • Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
  • 401(k) and Employer Match
  • Holiday Savings Program with Employer Match
  • Paid Time Off
  • Holiday Pay

Essential Duties & Responsibilities:

  • Welcome and engage guests with warmth, professionalism, and genuine hospitality.
  • Curate vehicle presentations tailored to each client’s lifestyle and preferences.
  • Ensure a flawless purchase experience.
  • Host exclusive test-drive appointments, delivery experiences, and attend private events.
  • Anticipate client needs before they’re expressed, exceeding expectations at every turn.
  • Build long-term relationships that inspire loyalty and repeat business.
  • Represent the LaFontaine Luxury brand with confidence, elegance, and enthusiasm.

Skills & Qualifications:

  • Experience in luxury hospitality, concierge service, or premium automotive sales.
  • Exceptional interpersonal and communication skills.
  • Poise, attention to detail, and a genuine passion for creating memorable experiences.
  • Strong organizational skills with the ability to multitask in a fast-paced environment.
  • Professional presence and an appreciation for luxury brands and design.
  • Valid driver’s license and clean driving record.
  • Create and publish elevated, luxury-focused social media content that reflects the brand’s prestige showcasing vehicles, experiences, and the refined culture of LaFontaine Luxury.
  • Collaborate with the marketing team to ensure all posts meet high visual and storytelling standards consistent with premium automotive branding.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities.  The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. 

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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